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terms

Welcome to aeny studio. By purchasing or using our products, you agree to the following terms and conditions. Please review them carefully. For any questions or clarifications, reach out to us at hello@aenystudio.com.

 

Product Characteristics and Expectations

  • Each aeny studio piece is one-of-a-kind, individually handcrafted in Canada using reclaimed and unconventional materials rather than factory-produced. As a result, natural variations in colour, texture, and finish are inherent to the design and are part of each piece’s distinctive character. These differences should be expected and are embraced as a reflection of the creative process—signifying the individuality and craftsmanship behind each item.

  • Due to the unique nature of the materials and the handmade process, aeny studio cannot guarantee that items will exactly match photographs on our website or promotional materials. Each piece possesses its own identity, crafted by hand, making no two items identical. These are objects made by hand, celebrating the imperfect beauty of artisan craftsmanship, not products of mass production.

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Return Policy

  • Standard Items: We offer a 10-day return policy for standard, non-custom items. If you are unsatisfied with your purchase, you may initiate a return within 10 days of receiving your item. Returned items must be unused, undamaged, and in original packaging.

  • Custom Orders: All custom orders are final upon approval and are not eligible for returns or exchanges.

  • To initiate a return, please contact us at hello@aenystudio.com within the 10-day period, including your order details and reason for the return. Return shipping fees are the responsibility of the customer.

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Care and Maintenance

  • aeny studio pieces are sealed to improve durability; however, prolonged contact with liquids—especially acidic or highly pigmented substances such as wine or coffee—can still result in staining. To help preserve the finish, promptly clean any spills. aeny studio is not liable for damage arising from improper care or misuse.

  • For regular cleaning, we recommend using a soft cloth with clear soap and water or a cleaner suitable for natural stone surfaces for our flowform collection. Avoid harsh chemicals, abrasive tools, and strong cleaners, as these can affect the finish and diminish the piece's longevity.

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Limitations of Liability

  • aeny studio is not responsible for damages or injuries resulting from improper use or mishandling. Our liability is limited to the cost of the purchased item and does not cover any indirect, incidental, or consequential damages related to the use of our products.

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Exchanges

  • We do not offer exchanges, except in cases where the item arrives damaged due to shipping. If your piece arrives damaged, please contact us within 10 days, providing detailed photos of the item and packaging. We will work with you to find a solution, which may include repair or replacement.

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Intellectual Property

  • All designs, images, and content associated with aeny studio are protected by intellectual property laws. Unauthorized reproduction, distribution, or use of aeny studio’s designs or content is prohibited.

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Customizations and Commissions

  • Custom and commissioned pieces are crafted to individual specifications and may have additional terms and conditions. A non-refundable deposit of 40% of the total project price (excluding tax) is required to confirm custom orders. Estimated lead times for custom pieces range from 6 to 12 weeks, depending on the complexity and specifications of the item.

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Changes to Terms

  • aeny studio reserves the right to update these terms at any time. Any changes will be posted on our website, and continued use of our products constitutes acceptance of the revised terms.

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